Problem

Hallo!

I wrote 2 letters via Hertz.com and I had no respond. I caaled to Hertz today according my issue and finaly got a clarification for extra charges.
We rent a car at Rimini airpoort with drop off at Florence airport on dates 01 Oct - 04 Oct. We ordered a car with Rentalcars.com. We paid for the period appx 240 eoro ( this price included 65 euro for srop off in Florence and insurance). WHen we recieved a car the fuel tank was not full (as in our order), it was 5/8 ( actually i do not understand how we registered it -it is not evident). Evident is that it was half of the tank. We sked a Madam (who gave us car - she was russian) about the full tank and she said that they had no time to tank up the car. And the car was dirty! The document with all description we gave to personel when we gave the car back.

So, I am looking forward to recalculate charges ( it was 143,47 euro) due to we paid 65 euros when we booked car and there must be no charges for fuel because we returned car with the same quantity of fuel we took.

Regards,
Vasilev

Vasilev_ab about Hertz Car Rentals, v5.10